Job opportunities

The Kennel Club is committed to activities that promote the culture of equality of opportunity. We recognise the worth of every individual and appreciate the benefits to be gained from making full use of people's talents to enhance our business performance.

We are committed to ensuring that recruitment, selection, training, development and promotion procedures result in no job applicant or employee receiving less-favourable treatment on the grounds of:

• race
• age
• gender reassignment 
• religion or belief
• disability
• marriage or civil partnership
• sex
• sexual orientation 
• pregnancy or maternity

The Kennel Club's objective is to ensure that individuals are selected, promoted and otherwise treated solely on the basis of their relevant aptitudes, skills and abilities. All employees are responsible for ensuring that our equal opportunities policy is adhered to.

To work for The Kennel Club you need to be passionate about making a difference for dogs. We believe that the unique skills and dedicated work of our staff should be rewarded. Below are some of the benefits we offer our staff:

Salary

We offer salaries that reflect the market we operate in and regularly check ourselves against similar roles in other organisations.

• Employer pension contributions double the percentage of your plan earnings, up to 8%
• Life assurance equivalent to three times your basic salary (two times your basic salary for non-pension scheme members)

Work-life balance

• 23 days annual leave, increasing up to 27 days, in addition to statutory holidays. Staff may also receive additional days for any approved business closure days over the festive period in December
• Option to buy up to five days of annual leave per year
• Flexible working – formal and informal flexible working arrangements. The options available will depend on individual circumstances, and the demands and priorities of the department in which employees are based
• Family leave; including maternity, paternity, adoption, shared parental, parental and dependant leave
• Sabbatical leave

Health and wellbeing

• Healthcare cashback programme with a fixed contribution paid for by The Kennel Club
• Free eye tests with a voucher towards the cost of your spectacles
• Employee assistance programme, providing access to independent advisors and counsellors for staff and their immediate families
• Occupational health which we can refer staff if there are any health concerns
• Flu vaccination vouchers
• Discounted gym membership
• Cycle to work scheme

Learning and development

We aim to create an environment where individuals are able to take responsibility for their own learning and development; an environment which recognises learning as an important element of organisational and individual achievement. We aim for continuous improvement in everything that we do.

• Dedicated Senior Learning and Development Officer
• Learning Management System which consists of over 500 courses
• Open Training Programme with a spectrum of both in-house and external courses, comprising both practical skills and personal development opportunities which are supported by access to internal coaching
• Financial support for professional and vocational qualifications, with five days' study leave provided
• Free access to The Kennel Club Library and Art Gallery

Financial Benefits

• Interest-free season ticket loan
• Enhanced maternity, paternity and adoption pay
• Lifestyle discounts via our EAP and healthcare cashback programme
• Discounts on The Kennel Club products and services
• Complimentary staff tickets to Crufts and Discover Dogs

Recognition

• Referral program – we are constantly looking for ways to attract and recruit the best talent possible who share our core values and aspirations
• Values nomination – we encourage colleagues to nominate individuals and teams who they believe have displayed behaviour that demonstrates The Kennel Club values
• Long service - to show our appreciation, staff would receive monetary rewards and a thank you card from our Chief Executive for their 10, 20 and 25 years’ service milestone

At The Kennel Club we promote and encourage our oneKC values.  They are called ‘oneKC’ because we believe that all employees are integral in embedding our values in the culture of the organisation.

Our oneKC values are:

Respect

Recognise and appreciate the value that each person contributes and treat each other with dignity.

Growth

Everyone is open to learning and adapting to new challenges and opportunities.

Teamwork

Our collective ambition can only be achieved by supporting, sharing and working together as oneKC.

Ownership

We accept the responsibility for our decisions, workload, and the way we interact with others.

Excellence

We take pride in our work. We aim high and celebrate excellence in achieving and surpassing our goals.

Future Focused

The world is changing faster than ever before. We must be future focussed to remain relevant, impactful and inclusive.

The purpose of our values is to:

• Create a shared set of behaviours
• Help build a common purpose that we stand for
• Enable more transparency and consistency across the breadth of our work
• Provide guidance – we are more likely to make the right decisions in the right way and achieve our vision and goals
• Deliver a stronger framework for recruitment, progression, feedback – the ‘how’ is as important as the ‘what’

Job Title: Business Development Assistant

Contract: Permanent

Location: London & Hybrid (2 days in the office)

Reporting to: Business Development Manager

Salary: Competitive

Are you passionate about partnerships, marketing, and making a real impact in the pet care and wellbeing space? We’re looking for a proactive and detail-oriented Business Development Assistant to join our dynamic team!

As our Business Development Assistant, you’ll play a key role in supporting strategic partnerships and driving new commercial opportunities. You’ll help activate and deliver sponsorships, advertising, and licensing initiatives that support our mission and growth.

Your day-to-day will include:

• Supporting our key partnerships by tracking performance and preparing monthly dashboards.
• Assisting with sponsorship acquisition, renewals, and evaluation.
• Conducting market research to identify new partnership opportunities.
• Creating compelling pitch materials and marketing insights.
• Supporting product licensing efforts and managing royalty reports.
• Collaborating across teams to ensure smooth delivery of business development initiatives.

Key Skills & Qualifications:

• Experience in a support role within commercial, marketing, partnerships, or fundraising—ideally in a not-for-profit, membership, or brand-led organisation.
• Familiarity with business development processes such as lead generation, partnership support, or commercial administration.
• Strong organisational and multitasking skills with the ability to meet deadlines in a fast-paced environment.
• Proficiency in tools like Excel, PowerPoint, Salesforce, or similar CRM and data platforms.
• Ability to compile reports, analyse performance data, and support the preparation of presentations and dashboards.
• Excellent communication and interpersonal skills to work effectively with internal teams and external partners.
• Bonus: Experience working with sponsors, licensing partners, or corporate supporters—especially in events, insurance, pet care, or retail sectors.

Additional Information:

• If you are a member of The Kennel Club and are successful, you will need to relinquish your membership.
• Please be advised that we cannot provide sponsorship for this role.

Equal Opportunities and Diversity

The Kennel Club welcomes applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability. All appointment will be made on merit, following a fair and transparent process in line with the Equality Act 2010. 

Job Title: Customer Success Manager

Contract: Permanent

Location: London & Hybrid (2 days in the office)

Reporting to: Head of Product Portfolio

Salary: Competitive

Are you passionate about creating exceptional customer experiences and driving long-term loyalty? We’re looking for a strategic and empathetic Customer Success Manager to lead the charge in optimising our customer journey and ensuring every interaction adds value.

As our Customer Success Manager, you’ll be responsible for enhancing every stage of the customer lifecycle—from onboarding to advocacy. You’ll act as the voice of the customer, identifying opportunities to improve satisfaction, reduce churn, and increase lifetime value.

Key Responsibilities:

• Optimise the customer journey and translate insights into actionable improvements.
• Monitor customer feedback and trends to evolve strategy and reduce friction.
• Deliver effective onboarding experiences and create helpful resources (e.g. guides, webinars).
• Collaborate with internal teams to ensure timely and relevant customer interactions.
• Develop churn reduction strategies and contribute to upselling and cross-selling initiatives.
• Track and report on customer health metrics, satisfaction scores, and performance.

Key Skills & Qualifications:

• Proven experience in customer success or customer experience roles, with a strong grasp of customer journey mapping and lifecycle management.
• Experience working with subscription models and implementing churn reduction strategies.
• Ability to develop customer success frameworks and monitor key performance indicators.
• Hands-on experience with CRM platforms—Dynamics preferred.
• Strong analytical skills and experience in reporting across complex product portfolios.
• Background in SaaS or service-based environments serving diverse customer needs.
• Excellent communication and collaboration skills, with a customer-first mindset.

Additional Information:

• If you are a member of The Kennel Club and are successful, you will need to relinquish your membership.
• Please be advised that we cannot provide sponsorship for this role.

Equal Opportunities and Diversity

The Kennel Club welcomes applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability. All appointment will be made on merit, following a fair and transparent process in line with the Equality Act 2010. 

Job Title: Finance Assistant

Contract: Permanent

Location: London & Hybrid (2 days in the office)

Reporting to: Financial Controller

Salary: £27,500 - £30,000

Are you a numbers enthusiast with a keen eye for detail and a passion for making things run smoothly? Join our Finance team at The Kennel Club, where your work will support not just our operations, but also the charities we champion. We’re looking for an Accounts Assistant who’s ready to dive into a varied role—supporting month-end processes, managing expenses, and helping deliver accurate financial statements that make a difference.

 What You’ll Be Doing

• Supporting the delivery of accurate month-end and statutory accounts.
• Processing expenses, invoices, and supplier payments.
• Assisting with credit control and accounts receivable.
• Maintaining financial records and reconciliations.
• Collaborating with internal teams and supporting charity transactions.
• Contributing to ad hoc projects and supporting the Finance Manager and Financial Controller.

What We’re Looking For

• Some financial or related field qualification or willing to learn (preferred).
• Previous experience in accounting or finance (preferred).
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Excel and accounting software.
• A team player with a flexible and proactive attitude.

Additional Information:

• If you are a member of The Kennel Club and are successful, you will need to relinquish your membership.
• Please be advised that we cannot provide sponsorship for this role.

Equal Opportunities and Diversity

The Kennel Club welcomes applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability. All appointment will be made on merit, following a fair and transparent process in line with the Equality Act 2010.