Help Centre - Dog owners

• Q1 Breed Record Supplement - January – March registrations will appear in the Q1 Breed Record Supplement which will be printed and delivered during September
• Q2 Breed Record Supplement - April – June registrations will appear in Q2 Breed Record Supplement which will be printed and delivered during December
• Q3 Breed Record Supplement - July – September registrations will appear in Q3 Breed Record Supplement which will be printed and delivered during March
• Q4 Breed Record Supplement - October – December registrations will appear in Q4 Breed Record Supplement which will be printed and delivered during June

Need to contact us via phone?

We recommend that you use the forms to resolve your query, however, if it is not possible to do so via this route then you can call us on 01296 318540 - please note there is a high demand on our phone lines so you may experience delays if you try and call.

New applicants

Apply for a change of ownership via our online shop. 

I don't have the change of ownership document?

In order to change ownership you will need to have a copy of the change of ownership document. You will need to contact the previous owner to obtain this if you do not already have a copy. We are unable to contact the previous owner on your behalf or send you a copy.  

The change of ownership number doesn't work?

Please check carefully on your documents to make sure you are entering the details correctly. Please note codes do not contain the letter O, use the number zero.

You’re unable to locate your dog when completing the application for Change of Kennel Club registered ownership

If you have a physical copy of the registration certificate and are unable to locate your dog online via the Change of Kennel Club registered ownership then please complete and submit the hard copy Change of Kennel Club registered ownership form you have been provided with your dog registration via post instead.

Prior to sending your application, please ensure that the following information is included:

• That the previous owner(s) have signed the document

• That all new owners have also signed the document

Application updates

Applications are currently taking up to 28 working days to process from the date submitted to us. If your order is over this time scale, we’re sorry for the delays and request you notify us on our orders over 28 working days page. Our customer service team will take a look into this as soon as possible for you.

Once a litter is registered it can be viewed on our dog look up. To do this you will require The Kennel Club registered name or number of the dam or sire to perform the search. The litter information will be listed at the bottom of the dog’s profile page.  

What is an endorsement?

I didn't know an endorsement had been placed?

Looking for a puppy

To find a list of breeders who register litters with us, please use our Find a Puppy service. If you are looking for a breeder who is an Assured Breeder with us, please use our Find an Assured Breeder service.

Further information 

You can find further information on how to purchase a dog in our getting a dog section.

If you require your health results to be recorded, please email a clear copy of your dog’s test certificate to our health team.

Updating microchip details

If you need to add a microchip number to your dog for the first time, please login to your account, go to your dashboard then click on manage dogs and select manage number.

Changing a microchip number

If you have made an error or need to change the microchip number on your account. Please complete our update microchip details form to notify us of it.

Petlog customers

If you are with Petlog, please contact the Petlog team.

What is the status of my puppys registration?

We are not able to discuss a litter application with anyone other than the applicant/breeder. For any updates on the registration of your puppy we would recommend you contact your breeder directly or take a look at our dog look up which will show any litters currently regiesterd with us on the dam profile.  

How long is it taking to register litters?

Please be aware, a litter application can take up to 28 working days to be processed and the puppy registration certificates to be received by the breeder. Delays with Royal mail can also impact on our delivery times during busy times. 

We are unable to become involved in the private sale of a dog. However, a puppy buyer has a range of statutory remedies under consumer protection legislation. If you believe you been misled over the sale of your dog we would suggest you contact the Citizens Advice Consumer Service for further guidance.

We care about our breeders, owners and the health and happiness of all puppies, so complete our questionnaire to share your experience in an easy way to help us find out more about the puppy buying process.